Carrot Company®

Privacy Policy

Carrot Company Co., Ltd. (“we” or our “Company”) acknowledges that appropriate protection of personal information is one of the important social responsibilities of our Company, and therefore we have established the following Privacy Policy with respect to handling of personal information.
Our Company safely and appropriately handles personal information in compliance with this Privacy Policy and the Act on the Protection of Personal Information (the “Personal Information Protection Act”), as well as other applicable laws, regulations and guidelines.

1. Acquisition of Personal Information

We may request you to provide your personal information as necessary in various circumstances, such as when you use our services or make inquiries to us. We will acquire personal information by legitimate and fair means in compliance with the Personal Information Protection Act, and will never acquire personal information through deception or other wrongful means. Furthermore, we will not acquire personal information that requires special care without obtaining prior consent from the relevant individual except for certain exceptional cases, such as where acquiring such personal information that requires special care is required by any applicable law or regulation.

2. Utilization of Personal Information

(1) Purpose of Utilization of Personal Information

We will utilize personal information provided by you for the purposes described below.

<Personal Information concerning Customers>

・ To respond to, confirm and record inquiries, or requests for consultation, repair or support service
・ To provide information about products, services, marketing campaigns, etc. by direct mail, e-mail or any other means
・ To deliver products
・ To develop products, or otherwise to enhance/improve services

<Personal Information concerning Job Applicants>

・ To contact job applicants, or to provide information about our business or recruiting activities
・ For management of job applicants, including preparation of their records during the applicant screening process.
・ For other utilization necessary for employment/recruiting activities

<Personal Information concerning Employees, etc.>

・ For business communication
・ For payment of remuneration (wages, bonuses, various allowances, etc.)
・ For various procedures concerning personnel/labor management (pension, labor insurance, childcare leave, nursing care leave, etc.)
・ For provision of welfare benefits
・ For health management

We will not handle personal information of the relevant individual beyond the necessary scope to achieve the purpose of utilization without obtaining the prior consent of the individual. Even when we have acquired personal information as part of a succession of business through a merger or other means, we will not handle the acquired personal information beyond the scope of the pre-succession purpose of utilization of that personal information, without obtaining the prior consent of the relevant individual. The foregoing, however, will not apply to the following cases:
cases based on laws and regulations;

(i) cases in which there is a need to protect a human life, body or assets, and when it is difficult to obtain the consent of the relevant individual;
(ii) cases in which there is a special need to enhance public hygiene or promote the growth of healthy children, and when it is difficult to obtain the consent of the relevant individual; and
(iii) cases in which there is a need to cooperate with a central government organization or a local government, or a person entrusted by them performing operations prescribed by laws and regulations, and when there is a possibility that obtaining the consent of the relevant individual would interfere with the performance of the said operations. In case of altering any purpose of utilization, we will not alter such purpose beyond the scope recognized to be reasonably relevant to the pre-altered purpose of utilization. We will inform individuals of, or disclose to the public, the post-altered purpose of utilization.

(2) Entrusting the Handling of Personal Information

We may entrust a third party such as a delivery service provider (the “Entrusted Party”) with handling a whole or part of the personal information, within the scope necessary to achieve the purpose of utilization. In such case, we will execute the necessary agreements (including a confidentiality agreement) with the Entrusted Party and take other necessary measures, and exercise necessary and appropriate supervision over the Entrusted Party to ensure that personal information will be managed safely at the Entrusted Party.

3. Collection and Utilization of the Access Log

At the website operated by us, statistical data on the use of our website will be recorded as an access log. We analyze the state of use of our website based on such access log to grasp the needs of the visitors to our website, and thereby improve its contents to be more appropriate and of better quality. We will not use the recorded access log for any purpose other than that described above, nor to collect personal information. In addition, we will not disclose the access log to any third party.

4. Provision of Personal Information to Third Parties

We will not provide personal information to any third party without obtaining the prior consent of the relevant individual, except for the following cases:

(i) cases based on laws and regulations;
(ii) cases in which there is a need to protect a human life, body or assets, and when it is difficult to obtain the consent of the relevant individual;
(iii) cases in which there is a special need to enhance public hygiene or promote the growth of healthy children, and when it is difficult to obtain the consent of the relevant individual; and
(iv) cases in which there is a need to cooperate with a central government organization or a local government, or a person entrusted by them performing operations prescribed by laws and regulations, and when there is a possibility that obtaining the consent of the relevant individual would interfere with the performance of the said operations.

5. Management of Personal Information

We take necessary and appropriate security actions to prevent any loss, destruction or unauthorized disclosure to outside of our Company of personal information managed by us, or tampering with, or unauthorized access to the same.
In addition, we keep personal information accurate and up to date, and strive to dispose of or erase personal information without delay when utilization of the personal information has become unnecessary.

6. Disclosure, Correction, etc., of Personal Information

If we receive from an individual or his/her agent a request to disclose, correct, add, delete, cease the utilization of, or erase, his/her personal information we hold, we will appropriately respond to such request in accordance with the provisions of the Personal Information Protection Act, as well as other applicable laws, regulations and guidelines.

7. Amendment of Privacy Policy

We may amend this Privacy Policy as necessary without prior notice. We recommend that you regularly visit our website to check our latest Privacy Policy.

Contact Details for Inquiries

If you have any question about this Privacy Policy, or would like to make any request to disclose, add, correct, delete, cease the utilization of, or erase, your personal information we hold, please contact us at the following contact details:

Contact Window for Inquiries of Carrot Company Co., Ltd.
TEL: 06-6253-3720
FAX:06-6253-3721
E-mail: info@carrot-co.com